Maintenance plans - BitVa Tech

Website & Application Maintenance plans

Professional technical support for businesses that want stability, security, and growth.

Select from best plans, ensuring a perfect match. Need more or less? Customize your plan for a seamless fit!

WordPress Website Maintenance plans

Select from best plans, ensuring a perfect match. Need more or less?

Customize your plan for a seamless fit!

₦ 25 ,000.00 / Mo

WordPress core updates
Plugin updates
Theme updates
Monthly backup (cloud storage)
Security scan
Uptime monitoring
Fix minor layout issues
WhatsApp/email support (48hr response)

Payment option - ₦70,000 / quarter

Payment option - ₦125,000 / quarter

₦ 80 ,000.00 / Mo

Everything in Standard
Weekly backups
WooCommerce support
Payment gateway checks
Emergency fixes (priority)
5 content updates/month
SEO monitoring
Monthly report
12–24hr response time

Payment option - ₦220,000 / quarter

Laravel Web Application Maintenance Plans

Professional maintenance for business systems, portals & booking platforms.

Customize your plan for a seamless fit!

₦ 60 ,000.00 / Mo

Server monitoring
Bug fixes (minor)
Monthly backup
Database health check
Queue monitoring
Log monitoring
Security patch updates
48hr response

Payment option - ₦170,000 / quarter

₦ 120 ,000.00 / Mo

Everything in Basic
Weekly backups
Performance optimization
Feature tweaks (small changes)
Email system monitoring
Cron job monitoring
Priority support (24hr)
Monthly technical report

Payment option - ₦330,000 / quarter

₦ 200 ,000.00+ / Mo

Everything in App support pro
Dedicated support
Feature development hours
Infrastructure scaling
Emergency priority
12hr response

Maintenance is NOT redesign.

Maintenance covers updates, monitoring and minor fixes. Major redesign, new features, or structural changes are billed separately.

Questions and answers

Everything you need to know about the product and billing.

Got Questions? We've Got Answers!

We believe that clarity is key. Whether you’re curious about our services, need assistance, or just want to know more, we’re here to help!

How it works

Choose a plan
Sign maintenance agreement
Make payment (monthly or quarterly)
BitVa monitors & protects your system

We want you to feel 100% safe. These aren’t just promises – they’re written into every maintenance agreement.

Your Website Is Not “Set and Forget”

Without proper maintenance:

Plugins become outdated
Security vulnerabilities increase
Speed reduces
Payment systems fail
Emails stop delivering
Databases corrupt

BitVa Tech ensures your system runs smoothly while you focus on growing your business.

What exactly is included in my maintenance plan?

All plans cover regular software updates, security patches, weekly backups, uptime monitoring, and basic troubleshooting for issues that arise from standard updates. Major redesigns, new features, or structural changes are quoted separately—you’ll always approve any extra cost before work begins.

How quickly will you respond if something goes wrong?

We guarantee initial acknowledgment within your plan’s response time (e.g., 48 hours for Basic, 12 hours for Premium). That means a real person will confirm they’ve seen your issue. Resolution time depends on complexity, but critical problems (site down, broken checkout) are prioritized.

Do I have to sign a long-term contract?

No. All plans are month‑to‑month. You can cancel anytime with 30 days’ written notice. There are no early termination fees, and we’ll provide a full export of your site’s files and database upon cancellation.

What happens if an update breaks my site?

We take full responsibility. If a scheduled update causes your site to malfunction, we will fix it at no extra charge as part of the maintenance plan. Our process always includes testing updates on a staging environment first to minimize risks.

Can I hire other developers for custom work while on your plan?

Absolutely. You are never locked in. If another developer needs to make changes, just let us know beforehand so we can coordinate backups and avoid conflicts. You keep full control of your site.

What is your refund policy if I’m unhappy?

If you cancel within the first 14 days of any plan, we’ll refund your full payment – no questions asked. After that, unused full months are refunded on a pro‑rated basis. We want you to feel confident, never trapped.

Who owns my website content and data?

You do. 100%. We claim no ownership or intellectual property rights to your content, designs, or customer data. Our role is to keep your site secure and up‑to‑date – never to own or control it.

How do I report an emergency outside business hours?

Premium and Business plan clients get an emergency phone number and after‑hours Slack channel. Basic plan clients can email urgent@bitvatech.com, and we’ll respond within 4 hours (even on weekends).